The Top 20%.

💡AI TRIVIA

If AWS Uses AI, Why Won’t You?

In December 2023, AWS introduced four new features for manufacturers. These updates help with supply planning, collaboration, tracking sustainability, and supporting AI tools. The Amazon Q service offers supply chain experts a Gen AI assistant. This tool gives a clear overview of major risks related to inventory and demand changes and shows the potential outcomes of different scenarios.

The Colonel of KFC Uses AI

KFC showcases how a brand can use AI to create a personalized shopping experience. By teaming up with Baidu, a Chinese search engine company, they introduced facial-recognition technology that predicts what customers might order.

The system suggests menu items based on a person's estimated age and mood. For instance, a 20-year-old male might see a meal choice of a crispy chicken sandwich, roasted chicken wings, and a coke. Meanwhile, a 50-year-old female could be offered porridge and soybean milk for breakfast.

This approach not only speeds up the ordering process but also provides a level of personalization that many customers appreciate.

How Walmart Uses AI:

Walmart, a leading retailer, integrates AI throughout its supply chain to boost efficiency and improve customer experience. The company employs AI to forecast product demand and organize warehouse stock. These AI efforts have led to substantial savings and established a new benchmark for retail supply chain management.

📈 AI See You (Trends and News)

9 out of 10 Businesses worldwide believe that AI will help them gain an upper hand. (MIT Sloan Management)

Nearly 90% of businesses worldwide support the use of AI as a tool to gain an advantage over competitors. A survey showed that 87% of organizations globally believe AI technologies will provide them with a competitive edge.

This means that businesses trust in AI to help them, but only 20% are successful. Why do you think that’s the case?

35% of people worry they don't have the tech skills needed to effectively use AI tools. (Forbes Advisor)

This concern reflects a growing fear among many who feel unprepared to navigate the technology that's becoming increasingly important in our daily lives, most importantly for businesses. While AI offers great opportunities, this lack of confidence can hold back those who could benefit from it most.

It's essential to address these skill gaps so more people can feel empowered rather than intimidated by tech advancements. Do you think this is one of the probable cause?

65% of business owners think AI will improve how they interact with customers. (Forbes Advisor)

They see AI as a tool to offer faster responses, personalize experiences, and meet expectations. While some worry about a loss of human touch, many believe AI can handle routine queries and free up staff to tackle more complex issues.

Business leaders expect AI to be a valuable addition to their customer service strategy, enhancing overall satisfaction and efficiency. This is a strong expectation vs the reality that only 20% did successfully.

There could be a long list of reasons as to why AI works for some businesses. But as to why AI fails for some businesses might need a longer list.

🛠️ Leveraging AI in Your Business

Supply Chain

Supply Chain companies are using AI to enhance shipping, manage warehouse space, keep track of inventory, predict demand for parts, boost worker safety, and maintain secure transaction records across global supply chains. AI helps identify hidden patterns in large data sets, optimizing logistics networks that include ships, trucks, warehouses, and distribution centers. Keeping tabs on goods as they change hands is crucial. Here, AI can automate paperwork by smartly handling data from documents, ensuring the accuracy of complex transactions.

Customer Service

AI chatbots can manage simple customer questions, give quick answers, and help with tasks like tracking orders, suggesting products, and resolving issues. They are available all day, every day, which shortens response times and makes customer service more accessible.

Retail

AI helps retailers set prices confidently, choose the right inventory using predictive analytics, and arrange products effectively. This way, shoppers can find what they need quickly and in the right spots.

AI-powered recommendation systems study how customers behave, what they buy, and what they like to offer tailored product or content suggestions. By knowing what each customer prefers, businesses can boost both cross-selling and upselling chances.

This also helps with predictive analytics examines customer information to foresee their needs, behavior patterns, and possible issues. This lets companies address customer concerns in advance, manage resources better, and customize interactions.

🔧 AI Tools Spotlight

Here are some tools to leverage on for these industries to reduce redundancies. Feel free to share more if you have any ideas!

1.) Supply Chain

ThroughPut AI

Their AI tool helps supply chain decision-makers with practical advice, improving the quality of choices at all levels. The platform gives real-time insights into demand and market changes, allowing users to act quickly and stay strong when the market shifts. On the operational and tactical side, it aids daily tasks like demand sensing, SKU optimization, logistics planning, replenishment planning, and capacity management.

Logility

Logility helps businesses around the world manage complex supply chains by staying alert to changes in the market. The platform improves inventory control and delivers precise demand planning and forecasting, which are key to boosting supply chain efficiency.

IBM Watson Supply Chain

IBM's supply chain AI tool uses artificial intelligence to transform supply chains by providing predictive and actionable insights. It helps tackle disruptions and encourages innovation. The tool employs cognitive technology to enhance operations across the global supply chain, boosting efficiency, sustainability, resilience, and competitive edge.

2.) Customer Service

Salesforce Einstein

Salesforce brings AI tools to the table that don’t just stop at helping with sales. They enhance customer service and marketing efforts too. With these tools, you get automatic predictions and tailored content that can really ramp up your team's efficiency. Imagine knowing what customers want before they even ask or having marketing content that's ready to go in no time. This technology means less guesswork and more action, allowing your team to spend time where it counts most.

Tidio

Introducing a smart tool for customer service that seamlessly blends AI chatbots with live chat support. This powerful combination enhances how your customers interact with your business, ensuring they receive prompt and accurate responses. This approach not only improves customer satisfaction but also boosts your team's productivity.

Zendesk AI

Offer your customers an AI ChatBot that knows your business inside and out. Imagine having a virtual assistant that provides answers specific to what your company does. This bot can interact with customers in a way that feels personal, addressing their unique needs and questions. Plus, it can handle inquiries around the clock, ensuring support is always available. Your clients will appreciate the efficient, accurate responses, leading to enhanced customer satisfaction and loyalty.

3.) Retail

Lalaland AI

Showcase your store's products effectively by using mannequins and models. Mannequins provide a clear view of a product's fit and style, helping customers better understand how an item might look in real life. Models bring a dynamic presence, adding a human touch that can convey the product's unique features and how it wears during everyday activities. Using both strategies can enhance customer trust and engagement, as they see your items presented in a lifelike context. This approach can boost your sales by making the shopping experience more relatable and visually appealing.

Hero AI

Easily scan your items with AI to instantly retrieve their price and detailed reference. This tool works seamlessly on both smartphones and tablets, making it convenient for anyone, whether you're on the go or at home. Wondering how it might handle varied items? The AI adapts, ensuring accuracy across all your needs.

OpenWidget AI

Product cards showcase your items with enticing visuals and details. Smart FAQ sections offer quick answers to common queries, enhancing the user experience. Widgets can personalize recommendations based on browsing behavior, making your site more engaging. Plugins integrate seamlessly, adding valuable features without hassle. Each component works together to create a smoother, more responsive shopping experience, encouraging visitors to complete their purchases.

🫶 From the hearts of the AI Experts at GemStack

We get it AI is hot right now and everyone's jumping on the bandwagon. But here's the thing without a game plan, you're basically throwing your money out the window. So why do businesses fumble with AI? There are three reasons. The first, they pick the wrong tool. Two, they don't properly test it and three, they have no clue how to measure if it's actually working or not. It's like buying a Ferrari just to drive to the grocery store.

👊 The Reality of the Situation

Let me walk you through a real world scenario.

Let's say you're drowning in customer service emails. Here's your playbook: One, define the problem. We need to respond to basic inquiries faster. Two find the right tool. Look for an AI chatbot that specializes in customer service. Three, test it out, start small, maybe make it handle. Where's my order email for a week? Four, measure success, track response times and customer satisfaction scores and five tweak and improve. Use the data to fine tune your bots responses.

Remember AI isn't a set it and forget it. It needs guidance and continuous improvements.

🤔 Intrigued by AI's Potential, But Unsure of the Next Step?

We get it! This issue might have you brimming with possibilities, but where do you begin? The AI StandUp is made with ❤️ by GemStack and we are here to bridge the gap. Head over to our website, or simply reply to this email with your specific questions. Let's turn your AI curiosity into a game-changing reality.

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